Return and Refund Policy
Here's exactly how refunds, cancellations, and pauses work on each plan. Your first month on the Quarterly plan is covered by our 30-Day Guarantee.
Last updated October 7, 2026
How an Annual refund works
Cancel your second delivery up to 7 days before it ships. The 6 boxes you received are repriced at the Quarterly rate of $249 each, and we refund the rest.
The full policy
One-time purchase
One-time purchases are final sale.
Quarterly plan: the 30-Day Guarantee
Try the TimeWarp Longevity Protocol for a full month. If it isn't for you, email hello@timewarp.com within 30 days of your first delivery. Keep the box you started, return every unopened box, and we'll refund your first payment in full, except for any added pulse packs.
We'll send you a prepaid return label. Your refund is issued once the carrier scans your return. The guarantee covers one opened box. Any additional box that is opened or not returned is deducted from your refund at $249 per box. The guarantee applies to your first Quarterly order only, and to one claim per customer.
After 30 days, you can cancel or pause anytime (see our Purchase Options Cancellation Policy). Boxes that have already shipped are not refundable.
Annual plan
Your Annual plan ships in two deliveries of 6 boxes. The second ships about 6 months after the first, so it arrives before you run out. You can cancel your second delivery up to 7 days before it ships. If you do, the 6 boxes you received are repriced at the Quarterly subscription rate of $249 per box, and we refund the difference.
Example: you paid $2,700. Your 6 delivered boxes are repriced at $249 each ($1,494). You receive a $1,206 refund.
Once your second delivery ships, your Annual plan is not refundable.
Pulse packs
Every box includes one monthly pulse. You can add up to 2 extra pulse packs per box, for up to 3 pulses a month. Pulse packs are only available with a TimeWarp Longevity Protocol order and are not sold on their own.
Added pulse packs are final sale once they ship. If you cancel the second delivery of an Annual plan, the pulse packs for that delivery are refunded in full. If you add or remove pulse packs on a Quarterly plan, the change applies to your next shipment.
Damaged or incorrect orders
If your order arrives damaged or incorrect, email hello@timewarp.com within 7 days of delivery with photos of the box and its contents. We'll review it and make it right.
Questions
hello@timewarp.com
