Shipping Policy

Where we ship
We ship to all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories, APO or FPO addresses, or outside the United States.

Shipping cost
Shipping is free on every order.

Processing and delivery
Most orders ship the same business day. Orders placed on weekends or holidays ship the next business day. Delivery typically takes 2 to 3 business days after your order ships. You'll get a tracking link by email as soon as it leaves our warehouse. We may require a signature for larger orders.

What ships when

• One-time purchase: one box.
• Quarterly plan: 3 boxes ship together at the start of each 3-month period.
• Annual plan: 12 boxes ship in two deliveries of 6. The second ships about 6 months after the first, so it arrives before you run out.
• Pulse packs: any pulse packs you add ship with your boxes.

Check your address
Please double-check your shipping address at checkout. If you spot a mistake, email hello@timewarp.com within 1 hour of ordering and we'll fix it before your order ships.

• If a package is returned to us as undeliverable because of an address error, we'll reship it once you send a corrected address. You pay the shipping cost.
• If a package is delivered to an incorrect address you entered, the order is complete. A replacement is a new order at full price.

Lost packages
If tracking shows your package was delivered, we are not responsible for it after delivery. Please contact the carrier.

If your package is lost in transit and never shows as delivered, email hello@timewarp.com. We'll open an investigation with the carrier and reship your order once the carrier confirms it's lost. Investigations usually take 5 to 10 business days.

Damaged packages
See "Damaged or incorrect orders" in our Return and Refund Policy.

Questions
hello@timewarp.com